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2. What technical assistance is available after I purchase my ASQ Enterprise subscription?

Purchasers of ASQ Enterprise will receive:

 

·         An introductory web-based walkthrough for your Account Administrator.

·         Self-guided online tutorials for Account Administrators, Program Administrators, and Providers.

·         Online, up-to-date User’s Manuals for Account Administrators, Program Administrators, Providers, and Reviewers.

·         Extensive online, up-to-date FAQs.

·         Free 24//7 technical support by email for the duration of your online subscription (response time within 24 hours).

·         Free 24/7 technical support by phone for the first 3 months of your initial online subscription (phone technical support after the first 3 months is available for purchase. Toll-free telephone technical support is only available to U.S. customers.


See also

1. What technical assistance is available after I purchase my ASQ Pro subscription?
3. Is ASQ Online compatible with my ASQ Manager CD-ROM?
4. How do I know my data is protected in the ASQ Online system?
5. How can I transfer my child records from ASQ Manager to an ASQ Online account?
6. How is child data kept secure in ASQ Online?
7. How do I change my password in ASQ Online?
8. What if I’ve forgotten my username and/or password?
9. How quickly can I expect a response to a request for ASQ Online technical assistance?