3.3 My Alerts - ASQ Online

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3.3 My Alerts

As Program Administrator, you have the ability to set up personal alert messages regarding various ASQ Online functions, which can be sent via text message or email. These messages can be task reminders, Family Access alerts, or transfer alerts. In addition, you can select your preferred time zone that will be used when you set alerts scheduled at a specific time of day.

NOTE: Standard text messaging rates apply to each text message alert received as provided in your wireless rate plan (contact your carrier for pricing plans and details). Email alerts will be subject to standard Internet access and usage charges imposed by your Internet service provider.

3.3.1 Task Reminders

Task reminders alert you when a task is due. You can choose to have the reminder sent to you via text, email, or both. When setting a task reminder, you choose the task as well as when you would like to receive the alert. You may add as many different combinations of task reminders as you would like.

To set a task reminder alert:

Select My Profile from the top navigation menu.
Select the My Alerts Quick Link.
The first section on the My Alerts page is Task Reminders. Under this section, you will see three drop-down menus.
In the first drop-down menu, select whether you would like to receive your alert via “Text,” “Email,” or “Text And Email.”
The second drop-down menu lists all of the tasks in your program, including any custom tasks you have created. Select which upcoming task you would like to be reminded of.
The third drop-down menu allows you to select when you would like to receive the message in relation to the task. Your options are: “1 week before;” “2 days before;” “1 day before;” and “On the day of.”
Click the Add button.
Ensure that you will receive this message by selecting “On” from the “Status” drop-down menu. (You can turn a task reminder off at any time from the “Status” drop-down menu.)
Once this task reminder has been added, click the Save Changes button, at the bottom of the page.

NOTE: If you have selected to be alerted via text message, you must have a mobile phone number saved in your profile.

3.3.2 Family Access Alerts

Family Access alerts allow you to pick a day, time, and frequency that you would like to receive an alert that a screening has been submitted, via Family Access, to be approved or rejected. You can choose to receive this alert via text message, email, or both. Family Access alerts will not alert you each time a screening has been submitted, but will simply alert you of any screenings that have been submitted according to the specified time frame you have selected.

For example, if you select that you would like to receive a text message each day at 10AM, you will only receive that message once, at 10AM, daily. The message will let you know how many screenings have been submitted for you to approve or reject, up to that time. Say that 100 screenings have been submitted. You will not receive 100 alerts; you will receive one alert message informing you that 100 screenings have been submitted.

To set Family Access alerts:

Select My Profile from the top navigation menu.
Select the My Alerts Quick Link.
Scroll down to the Family Access Alerts section of the My Alerts page.
The Family Access Alerts section has 3 columns: “Alert,” “Time,” and “Status.” You have the option to set a text message alert and an email alert.
To set a text message alert:

a. Under the “Alert” column, select the frequency with which you would like to receive the text alerts, from the drop-down menu next to “Text me.” Your options are: Daily or Weekly.

b. If you choose to receive these text messages daily: In the “Time” column, select the time you wish to receive these alerts, from the drop-down menu.

c. If you choose to receive these text messages weekly: In the “Time” column, select the day of the week you wish to receive these messages, from the “Day” drop-down menu. Then select the time of day you wish to receive these messages, from the “Time” drop-down menu.

d. To ensure you receive these messages, set the status to “On,” from the “Status” drop-down menu.

e. Click the Save Changes button at the bottom.

6. To set an email alert:

a. Under the “Alert” column, select the frequency with which you would like to receive the email alerts, from the drop-down menu next to “Email me.” Your options are: Daily or Weekly.

b. If you choose to receive these email messages daily: In the “Time” column, select the time you wish to receive these alerts, from the drop-down menu.

c. If you choose to receive these email messages weekly: In the “Time” column, select the day of the week you wish to receive these messages, from the “Day” drop-down menu. Then select the time of day you wish to receive these messages, from the “Time” drop-down menu.

d. To ensure you receive these messages, set the status to “On,” from the “Status” drop-down menu.

e. Click the Save Changes button at the bottom of the page.

NOTE: If you choose to receive both an email and text message alert, you don’t have to receive them both at the same time. You can customize the day and time you wish to receive each one.

NOTE: If you have selected to be alerted via text message, you must have a mobile phone number saved in your profile.

3.3.3 Transfer Alerts

Transfer alerts notify you when a child has been transferred to or from your program. You can choose to have the reminder sent to you via text, email, or both.

To set transfer alerts:

Select My Profile from the top navigation menu.
Select the My Alerts Quick Link.
The Transfer Alerts section has 3 columns: “Alert,” “Time,” and “Status.” You have the option to set a text message alert and an email alert. You can choose to receive a text and/or email alert if Child Profiles have been transferred to or from your program.
To set an alert:

Under the “Alert” column, select the frequency with which you would like to receive the text and/or email alerts, from the drop-down menu next to “Text me” or “Email me.” Your options are: Daily or Weekly.
If you choose to receive these alerts daily: In the “Time” column, select the time you wish to receive these alerts, from the drop-down menu.
If you choose to receive these alerts weekly: In the “Time” column, select the day of the week you wish to receive these messages, from the “Day” drop-down menu. Then select the time of day you wish to receive these messages, from the “Time” drop-down menu.
To ensure that you receive these messages, set the status to “On,” from the “Status” drop-down menu.
Click the Save Changes button at the bottom of the page.

3.3.4 Time Zone Setting

The Time Zone Setting section is where you can select your preferred time zone for texting and emailing.

To set the time zone:

Select My Profile from the top navigation menu.
Select the My Alerts Quick Link.
Scroll down to the Time Zone Setting section.
Select your preferred time zone from the drop-down menu.
Click the Save Changes button at the bottom of the page.